Privacy Policy

This policy explains how Bay Area Insulation Services Inc. handles information collected through this website and our text-messaging program.

1. Information we collect

When you use the chat widget or contact us, we may collect your name, phone number, email address if provided, message content, project details, and communication preferences. Our website hosting and messaging providers may process technical information such as your IP address, browser, device information, and access logs to operate and secure their services.

2. How we use information

We use information to respond to questions, prepare estimates, coordinate appointments, provide project updates, maintain records of consent and opt-out requests, and operate and protect our services. We send marketing texts only when you separately choose to receive them.

3. Your SMS choices

The chat widget offers separate choices for informational/service messages and marketing/promotional messages. You may select either, both, or neither. Providing a phone number does not by itself authorize marketing texts. Consent is not a condition of purchasing goods or services.

Message frequency varies with your inquiries, projects, and selected subscriptions. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact us using the details below. See our SMS Terms for more information.

4. Mobile information and SMS consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell SMS opt-in information or transfer consent to another business for its marketing. Our messaging providers process information on our behalf to deliver the communications you request.

5. Service providers and other disclosures

We use providers for website hosting, customer communications, and record management, including HighLevel/LeadConnector for this chat widget and messaging. We may disclose information when required by law or when necessary to protect our rights, prevent fraud, or secure our services. These disclosures do not authorize third-party marketing using your SMS consent.

6. Cookies and technical information

This site does not add advertising pixels or analytics tools of its own. The embedded chat service may use cookies, browser storage, and technical information to provide messaging functionality. Your browser settings may let you restrict cookies or storage; doing so may affect the widget. You can still contact us by phone or email.

7. Retention and security

We retain information as needed to provide services, document communication preferences, resolve disputes, and meet applicable legal obligations. No online service can guarantee absolute security. Please do not send payment details or other sensitive information through the chat widget.

8. Your requests

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and records we must retain. We may need to verify your identity before fulfilling a request. Unsubscribing from texts does not require submitting a data-deletion request.

9. Updates and contact

We may update this policy as our services or requirements change. The date above identifies this version. For privacy questions or requests, contact: